Returns & Exchange Policy
Returns & Exchanges Policy
At Luxiplant, we believe in providing a seamless and stress-free shopping experience. If you’re not completely satisfied with your purchase, our hassle-free return and exchange policy ensures you receive the best service.
Returns – Easy & Free
We want you to be fully satisfied with your purchase. If you need to return an item, we have made the process simple and free.
- You can return your product within 14 days of delivery, no questions asked.
- Returns are completely free, with no processing fees or hidden charges.
- The product must be in its original condition and packaging, unused, with tags, labels, and any included accessories.
- To initiate a return, contact our support team via phone or email.
Exchanges – Simple & Free
If you need a different product, we offer easy exchanges.
- You can exchange your item within 14 days of delivery.
- Exchange is 100% free, with no additional fees.
- The item must be in original condition with all packaging intact.
- Once we receive the returned item, we will process the exchange.
Cancellations – Quick & Hassle-Free
If you need to cancel an order, we offer an easy cancellation process before shipping.
- Orders can be canceled before they are shipped.
- To cancel, call us at +91 73384 86949.
- No cancellation charges apply, and you will receive a full refund.
- Once an order has been shipped, it cannot be canceled, but you may return it after delivery following our return policy.
Refunds – Fast & Transparent
We ensure a smooth and timely refund process for all eligible returns.
- Once we receive your returned item, our team will inspect the product and process your refund within 5-7 working days.
- Refunds are credited to your original payment method (Credit/Debit Card, UPI, Net Banking, or Wallet).
- An email confirmation will be sent once your refund is initiated.
- The time taken for the refund to reflect in your account depends on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, we will resolve the issue immediately.
- Contact us within 48 hours of delivery to report the issue.
- We will offer a free replacement or a full refund, based on your preference.
- For damaged or incorrect products, we may request photos of the item for verification.
Contact Us
For any questions or assistance with returns, exchanges, cancellations, or refunds, reach out to our team.
Phone Support
+91 73384 86949 | 080-25588985
10 AM - 9 PM (Monday to Sunday)
Email Support
Store Location
Luxiplant
21, Armstrong Rd, near Commercial Street, Bharati Nagar, Shivaji Nagar, Bengaluru, Karnataka 560001
Additional Locations
- Kushal Indoor Garden, Bengaluru, Karnataka
- Artiiplant, Bengaluru, Karnataka
If you need further clarification, our team is always happy to assist.
